View the Program Brochure and Speaker Abstracts

This forum is designed for destination managers and planners, policy makers, infrastructure providers and investors. It will focus on innovative destination management examples, tourism and conservation partnerships, and policy developments that facilitate more sustainable futures for communities, businesses and the environment.
• Spotlight on ‘Tourism in Natural Areas’

Designed particularly for tourism planners, businesses and investors seeking insights into the kinds of products and service standards that will best meet the demands and expectations of future customers. Delegates will be exposed to the latest consumer research; spotlight emerging niche markets and innovative products. The forum will highlight key industry sector trends and reveal new business training and development tools.
• Spotlight on ‘Education Tourism’

Designed for marketing professionals interested in best practice case studies, innovative campaigns and future trends in marketing. In an era when globalisation is shrinking the planet, developing key insights to more effective communication and marketing strategies is imperative. This forum will focus on tourism products and destination level marketing. Presentations and discussion will focus on trends in consumer culture; communication trends and brand strategies that have the most appeal in attracting domestic and international visitors.

Indigenous involvement in tourism is a valuable contributor to building and diversifying regional economies. This forum provides an insight into successful strategies for indigenous communities who wish to engage with tourism - as a source of income and employment; as a vehicle to celebrate, share and conserve culture; and as an opportunity for entrepreneurial endeavour. Speakers will address key trends in indigenous involvement in tourism and spotlight case studies of successful innovation.

Offered for the first time as a stand alone event this workshop has gained a huge following over the years. It is designed specifically for tourism online experts and enterprises building their online marketing and distribution presence. The workshop will have two parallel streams in the middle of the day, one offering newcomers to the online world practical and applied training – Online Essentials, the other, an Online Masterclass focusing on advanced online development skills and tools. Delegates will receive briefings from a diverse range of industry leaders and innovators across topics such as maximising the potential of websites, online booking systems, new communications technologies and social networking.

Day One
Day Two
Day Three